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Prescription Solutions

Missed calling me for 1 month
0 (0%)
Missed calling me for 2 months
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Missed calling me for 3 months
1 (100%)
Had to call them
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Total Members Voted: 1

Author Topic: Prescription Solutions is not a Solution for your health  (Read 4129 times)

0 Members and 1 Guest are viewing this topic.

Offline cowboyz

  • New Member
  • Posts: 1
Prescription Solutions is not a Solution for your health
« on: October 23, 2012, 12:44:15 PM »
I ran out of my HIV meds yet again and Prescription Solution to me was "We give you a COURTESY CALL"..  Yet they never gave me call for the month of August nor September Nor October.  It was not until I was out of my meds that I realized that they had not shipped me my meds.  They have done this THREE times to me over the last few years.  I told them that I have ADIS Dementia and they could careless.  I told them that I wanted my back order of meds and was told they could not do that.  THis is so damn wrong.  How does someone like me get them to realize that I have to have my meds.  This is not an aspirin I am looking for.  Their response is that they give a COURTESY CALL (oops.their system did not).  How can they get away with this?  I told them that it appears their goal is to kill me and they were doing  great job at not following my doctors orders..  Just do not understand.  I think I will just give up on it all.  Not take the meds (when I get them) and let nature takes it's course.

Offline zach

  • Member
  • Posts: 3,429
Re: Prescription Solutions is not a Solution for your health
« Reply #1 on: October 23, 2012, 02:04:42 PM »
i've had a great experience with perscription solutions, ymmv. don't give up. take a deep breath, calm down. they will ship next day. even if you're out right now, with no stockpile, they will have your meds at your door within the work week.

i've always gotten an automated call, and my bottles have an order by date on it that about a week prior to when i run out.

i won't vote in your poll because there is no option that says... never had a single problem with prescription solutions.
« Last Edit: October 23, 2012, 02:06:13 PM by zach »
I set into a downward spiral
Caught an illness that was literally viral

With all the vapors that the vile humans brew
Shining through the blight of you

Offline intaglio

  • Member
  • Posts: 245
  • Doesn't have to pay for vowels
Re: Prescription Solutions is not a Solution for your health
« Reply #2 on: October 26, 2012, 09:32:08 AM »

First make sure they have your contact info correct. Mistakes happen. Heck, I go to my docs locally and sometimes the info they have in their systems mysteriously changes.

Next, the day you receive your meds, you mark your calender one month before you are due to run out with big red letters saying "refill scripts". Don't wait for them to call, and don't put off marking your calendar. I'd also put a note at the one week mark also. Something like "do you have meds?" or something like that.

If you have a case manager or even your ID doc, let them know the problem you are having getting your meds in a timely manner. I have a healthcare liaison I can call who works with the Kansas Dept of Health and Environment. He knows what buttons to push, so to speak. He's been a big help for me with issues I've had dealing with local pharmacies and my prescription benefits.
Reality is frequently inaccurate.

Offline Mrmojorisin

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  • Posts: 222
    • My Blog
Re: Prescription Solutions is not a Solution for your health
« Reply #3 on: October 26, 2012, 09:50:55 AM »
Not sure how they work, but I get my meds mailed to me from the VA. When I open the last 30 day bottles is when I check and make sure my order is in..cowboyz has the right idea, do not count on them. Take control and check up on them. Doesn't matter if it pisses them off by doing that, it is your health.
Started Meds On 5/1/2012 Norvair, Truvada, Prezista, and Bactrim

4/17/2012--CD4 83/ VL 353,000  7.0%
5/15/2012--CD4 218/ VL 4,970    14.1%
6/27/2012--CD4 146/ VL 420      6.1%
10/11/2012-CD4-223/ VL-62       9.5%
2/14/2013--CD4-215/ VL-119      13.6%
7/3/2013---CD4-256/ VL-UD       18.0%
10/18/2013 CD4-223/ VL-UD       22.2%
01/23/2014-CD4-381/VL-UD       25.3%--Dropped the Bactrim
05/01/2014 CD4-370/VL-UD       23.5%
01/08/2015 CD4-455/VL-UD       28.7%
06/18/2015 CD4-422/VL-UD       31.9%
01/07/2016 CD4-275/VL-UD       31.3%
02/10/2016 Switch meds to Tivicay and Truvada
04/25/2016 CD4-426/VL-UD        34.1%
07/14/2016 CD4-414/VL-UD        38.0%

"arrrrhhhhh ahhrrhhhhh aaaarrhhh"- Chewbacca

Offline buginme2

  • Member
  • Posts: 3,426
Re: Prescription Solutions is not a Solution for your health
« Reply #4 on: October 27, 2012, 10:45:22 AM »
EVERY pharmacy can make mistakes . 

I had been going to an HIV specialty pharmcy due to their convenience and knowledge of HIV.   At first they were great, they billed correctly and had experience using the copay card issued by Atripla.  They even automatically filled your prescription on the earliest day possible and shipped it to me free of charge allowing me to build a buffer supply of meds.  This pharmacy was also recommended by my doctor.

However, with many busineeses they went through a change of ownership.  The billing started to get messed up and on several occasions they missed refilling my prescription.  Then last month they missed again.  I called them up and they guy that answered was a prick. 

I had enough and searched for a new pharmacy.  I found oanother pharmacy that is local with HIV experience and changed.

Point is, you need to stay on top of them no matter how good they are.  They are all run by people and people make mistakes.  I have to mark my calendar for when my meds should be refilled.  On that date I check and if they arent I call them and ask why.  There is now way I would remember on my own so I have to use a calendar. 

If you have a google account try using google calendar, you can set it up to recur each month and is easy to set up.

Good luck.
Don't be fancy, just get dancey

Offline tderby

  • Member
  • Posts: 4
Re: Prescription Solutions is not a Solution for your health
« Reply #5 on: December 02, 2012, 12:23:33 PM »
I've also had some problems with Prescription Solutions / OptumRX in the last month or so. To give some background, I switched insurance in May to UHC. I take truvada and viramune, which UHC requires me to fill via Prescription Solutions. OK -- no problem. I log into their web site, click "order", and the meds get to my house in about two or three days. No big deal.

Fast forward six months. I order my 30-day supply of meds for December on-line, same as I have for the past six months or so. A few days pass, and I get a call. Prescription Solutions (rudely) informs me I have done it wrong. I cannot use the web site. Since my meds are "specialty" drugs, I have to CALL once a month to get my prescription filled. She says I should not be ordering via the web site, and someone should have told me this (???). That boggles my mind, since it is their web site, their system, and it has been working for 6+ months now for me ... In fact, I can still log on and place another order for meds at this very minute.

Well, that was on Tuesday. I asked her to fill the order via the phone, which she said she did. No meds on Thursday, no meds on Friday, no meds on Saturday ... so I call again. After holding for 15+ minutes, the Prescription Solutions person informs me that my order was CANCELLED by them. I ask why, he has no idea. I conference in UHC, and they are of no help. I call a UHC nurse to get an "emergency" fill of meds at a local pharmacy. She calls Prescription Solutions to get them to transfer the prescription, and they won't do it. The agent was also extremely rude (again), and blamed the cancellation on my ordering via the web site (at that point it was a phone order). I just hung up on the b*tch.

Thank god my partner takes the same meds, so I've been taking his for the last week. If not for his meds, I'm sure I would be in treatment failure by now, much thanks to Prescription Solutions. I am going to my HR dept on Monday to discuss this (in as much confidence as I can have), and I may end up quitting to find a job with better benefits.

Prescription Solutions is one of the worst companies I've worked with, and it is CERTAINLY the worst pharmacy I've worked with. I fully intend to find a regulator or state agency to bring this issue to. Best of luck with this company!


Offline Miss Philicia

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  • Posts: 24,793
  • celebrity poster, faker & poser
Re: Prescription Solutions is not a Solution for your health
« Reply #6 on: December 02, 2012, 12:40:11 PM »
I hate to inform everyone, but once you have a disease that requires multiple medical appointments and monthly medication refills you're going to encounter periodic bullshit. Get used to it. All I can say is stay on top of things when they get fucked up, or they'll get fucked up even more.

You can complain about one particular company, but frankly you'll inevitably switch doctors, insurance, pharmacies, etc. now that you're going to live with HIV for longer than a decade. They all fuck up at times. And once you start adding in the myriad layers of specialists for HIV and non-HIV related issues you get to have even more fuck ups. I've had days where there wasn't just one fuck up, but three happening simultaneously, maybe four. It becomes a part-time job managing it all. But I've also had years where everything sailed along with not many problems in terms of medical bureaucracy.

I don't want to be rude, but if you're running out of HIV meds because you didn't get a "courtesy call" then you don't understand the definition of "courtesy" -- it's still your fault that you ran out of meds.
« Last Edit: December 02, 2012, 12:42:27 PM by Miss Philicia »
"Iíve slept with enough men to know that Iím not gay"

Offline Hellraiser

  • Member
  • Posts: 4,154
  • Semi-misanthropic
Re: Prescription Solutions is not a Solution for your health
« Reply #7 on: December 02, 2012, 11:48:22 PM »
I wrote a thread about something very similar happening to me.  My meds got delayed by a long time, but they finally got the beauracracy sorted and now one phone call every three months gets my meds delivered with little to no hassle.  I've also used Prescription solutions before and found them to be just as simple.  Calm down and don't use the website any more.  It's unfortunate but shit happens.  Best to get over it and not do something rash like quitting your job over an incident that wasn't even related to your job itself.

Offline tderby

  • Member
  • Posts: 4
Re: Prescription Solutions is not a Solution for your health
« Reply #8 on: December 05, 2012, 09:22:57 AM »
Philicia, exactly who do you think is doing the follow-up here? Santa Claus? I got my meds yesterday only because I have been riding Prescription Solution's ass and calling every few days. I've been on meds for five years, with multiple pharmacies, and this is the first time I've had to exert this level of effort to get a prescription filled. The company is screwed up, end of story. Most of the CS reps on their end are extremely rude. I'm not putting up with them. I'll find a better-run pharmacy (gasp, they do exist), and I would be so humble as to suggest that others might want to do the same.


Offline Rev. Moon

  • Member
  • Posts: 3,788
  • Smart ass faggot ©
Re: Prescription Solutions is not a Solution for your health
« Reply #9 on: December 06, 2012, 12:01:47 AM »
My experience with this company is the entire opposite of what you're presenting.  I had to start using their services last semester, when the university that I'm working for no longer allowed me to pick up my meds at the student health center's pharmacy. 

Every person that I've had to deal with has been polite, professional, friendly, and even sounded like they care(d) about my well-being.  They even asked if I would mind getting a call from one of their pharmacists to ask me a few things regarding my current treatment.  I said yes just to see what it would be like, but it turned out to be a good follow-up (which they did exactly on the day when they said that they would) with some basic questions about nutrition, other meds or supplements, etc.

They also made sure that my copayment assistance was kept on file, something that I appreciated.  And I have received my meds the day after the refill is requested. 

I suppose that every person experiences things differently.  Hopefully I won't ever have to deal with the things that you mention in the posts above, but as Philicia said it is up to me to make sure that it doesn't happen.

"I have tried hard--but life is difficult, and I am a very useless person. I can hardly be said to have an independent existence. I was just a screw or a cog in the great machine I called life, and when I dropped out of it I found I was of no use anywhere else."


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