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Author Topic: speaking of eBay...  (Read 658 times)

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Offline ademas

  • Member
  • Posts: 1,151
speaking of eBay...
« on: February 07, 2008, 10:37:17 PM »
anyone following the changes taking place over there re: feedback?

Quote
eBay’s Feedback system continues to evolve as community makeup and the online marketplace dynamics change.

The eBay Feedback system was originally designed to provide a simple, honest, accurate record of the buyer's and seller's online experience to ensure safe and satisfactory trade. It was driven by two factors: transparency and accountability. Over time, we found that the transparency of the existing Feedback system makes some members reluctant to hold others accountable. For example, buyers fear retaliatory Feedback from sellers if they leave a negative.

Therefore, we'll be making a few significant changes to eBay's Feedback system to continue to improve accuracy and accountability. Within six months, these changes should help to differentiate and reward sellers who provide a positive buying experience on eBay.


--------------------------------------------------------------------------------


What is changing?

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

1) Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
2) Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
3) Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item (UPI) Process.
4) Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
5) Restrictions on when Feedback can be left:
--Buyers must wait three days before leaving negative or neutral Feedback for sellers with an established track record
--Instead of 90 days, members will be able to leave Feedback for 60 days

Why would the new initiatives work better for the marketplace?

We believe that we will reduce any imbalance in the Feedback system with these changes. Buyers will be able to more accurately assess sellers and sellers will be protected from buyers who violate our policies without risking a cut in good buyer activity.

We believe that:

1) buyers will be more honest when they leave Feedback since they will not fear retaliatory negative Feedback.
2) buyers will bid more and higher since their trust in the Feedback system and the sellers will increase.
3) our best performing sellers will be able to differentiate themselves from all other sellers and increase the amount of business they receive as buyers gravitate towards them.
4) sellers will leave Feedback upon payment more often in order to increase their chance of receiving positive Feedback.

Is eBay favoring buyers over sellers with this change?

The change in the Feedback system is designed to improve the eBay marketplace which should benefit both buyers and sellers. Improving the Feedback system should increase the number of buyers whose expectations are met. This should result in more buying activity which will benefit sellers.

Offline David_CA

  • Member
  • Posts: 3,245
  • Joined: March 2006
Re: speaking of eBay...
« Reply #1 on: February 07, 2008, 10:46:15 PM »
The changes don't seem so bad.  I just don't like that I (when selling) can't leave anything but positive feedback.  How about if the buyer was a slow payer?  What about if they don't pay using correct methods?  I don't understand why I can't note that with anything but positive feedback (which wouldn't be justified in these cases).

David (who has a 100% positive feed back rating and close to 200 transactions)
Black Friday 03-03-2006
03-23-06 CD4 359 @27.4% VL 75,938
06-01-06 CD4 462 @24.3% VL > 100,000
08-15-06 CD4 388 @22.8% VL >  "
10-21-06 CD4 285 @21.9% VL >  "
  Atripla started 12-01-2006
01-08-07 CD4 429 @26.8% VL 1872!
05-08-07 CD4 478 @28.1% VL 740
08-03-07 CD4 509 @31.8% VL 370
11-06-07 CD4 570 @30.0% VL 140
02-21-08 CD4 648 @32.4% VL 600
05-19-08 CD4 695 @33.1% VL < 48 undetectable!
08-21-08 CD4 725 @34.5%
11-11-08 CD4 672 @39.5%
02-11-09 CD4 773 @36.8%
05-11-09 CD4 615 @36.2%
08-19-09 CD4 770 @38.5%
11-19-09 CD4 944 @33.7%
02-17-10 CD4 678 @39.9%  
06-03-10 CD4 768 @34.9%
09-21-10 CD4 685 @40.3%
01-10-11 CD4 908 @36.3%
05-23-11 CD4 846 @36.8% VL 80
02-13-12 CD4 911 @41.4% VL<20
You must be the change you want to see in the world.  Mahatma Gandhi

Offline ademas

  • Member
  • Posts: 1,151
Re: speaking of eBay...
« Reply #2 on: February 07, 2008, 10:57:58 PM »
I just don't like that I (when selling) can't leave anything but positive feedback.  How about if the buyer was a slow payer?  What about if they don't pay using correct methods?  I don't understand why I can't note that with anything but positive feedback (which wouldn't be justified in these cases).


That's exactly what's causing all the comotion with sellers.  The message board is hopping over there. 

I only have a dozen transactions under my belt since joining a couple of years ago--not exactly a power buyer--and I've had no negative experiences.

It does seem a little unfair and one-sided to me. 

 


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